********** service

<p>I have had my FNB account opened in Durban several years ago and moved to Benoni 10 years ago. I have since been a patron on FNB LAKESIDE MALL. In December 2016, my card was to expire so I went into the branch to order a replacement. Here I was told that the replacement card is automatically ordered by the system and will be sent to the branch where my account was opened. ( This branch has closed doors many years ago). I informed the lady of this to which she could not tell me which branch the card would be sent to or when. I was told " You will receive an sms with details". When I enwuired if I could receive the card here, I was told you were suppose to change your branch ( Is this like common knowledge to have known this? ) In order to get the card sent to this branch I was asked to pay R140. Its now January, I have a useless expired card , no sms , no care in the world from FNB. Am I a valued customer? Dumb question!! I cant complain of the service at FNB LAKESIDE MALL because, there simply is none. </p>