********** SERVICE!!!

FNB Premier banking has the most ********** service ever! I called them earlier today and held for a while before anybody picked up my line and when they did, I expected to be assisted but as usual this was not case. A female banker I believe her name is Thoko, picked up and I explained that I wanted an unauthorised debit order reversed. She said I should have called Telephone Banking and asked if I couldn’t reverse it online and went on to say, “please hold” and never came back to the phone nor assisted me. During the time, my details were verified about three times by the system. I was on the phone for 13 minutes and 25 seconds with no resolution at the end of my call. I mean this is really rude! I understand that FNB has a large clientele and probably don't need more customers but really you do not have to treat your customers this way. I also had a call from Carol at 13h41 regarding one of the query requests I logged, she said she was transferring me to the relevant department and I was through to a gentleman who said he could not hear me and hanged up. Just don't consider FNB if you decide to change banks!!!