********** CUSTOMER SERVICE

ANOTHER ********** CUSTOMER SERVICE FROM FNB HOMELOANS. WE APP**** FOR FLEXI OPTION ON THE 3RD JANUARY 2023 AND IT WAS ASSIGNED TO DAPHNEY LEBOA. ON THE 10 JANUARY 2023 DAPHNEY ADVISED SHE DIDN'T RECEIVE ALL THE REQUIRED DOCUMENTS, PART OF THE APPLICATION FORM SHE DID NOT RECEIVE THEN WE SENT IT THE SAME DAY. I THEN SENT EMAIL ASKING HER ABOUT THE TURN AROUND TIME SHE ADVISED IT IS 7 WORKING DAYS. ON THE 13TH OF JANUARY 2023 DAPHNEY SAID WE NEED TO COMPLETE ANOTHER APPLICATION FORM FOR PREPAID BECAUSE WE WANT FUNDS TO BE PAID TO A DIFFERENT BANK NOT FNB, THEN SHE WILL PROCEED WITH PAYMENT ASAP ONCE SHE RECEIVE THE PREPAID APPLICATION FORM. WE SENT THE APPLICATION FORM SAME DAY. 16TH JANUARY WE CALLED THE CALL CENTRE AND WE WERE TOLD THERES OUTSTANDING DOCUMENTS WHICH DAPHNEY DIDNT MENTION ON THE 13TH, WE SENT THE DOCUMENTS SAME DAY TO THE EMAIL ADDRESS PROVIDED BY THE CALL CENTRE AGENT. 17TH WE CALLED DAPHNEY AND SHE ADVISED THAT SHE WAS NOT AWARE OF THE REQUESTED DOCUMENTS HOWEVER WE MUST SEND THE DOCUMENTS TO HER DIRECT EMAIL, WE DID THAT. 23RD JANUARY WE SENT DAPHNEY AN EMAIL FOR AN UPDATE SHE SAID THE PAYMENT DEPARTMENT WILL CONTACT US, WE NEVER RECEIVED A CALL. TODAY MORNING WE CALLED THE CALL CENTRE WE WERE TOLD NO DOCUMENTS ON THE SYSTEM, AND THIS AFTERNOON WHEN WE CALLED THE CALL CENTRE, WE WERE TOLD THE DOCUMENTS ARE WITH THE CAPTURING DEPARTMENT. I THEN REQUESTED THE CALL CENTRE AGENT TO ESCALATE TO HER SUPERIOR TO CONTACT US, CALL CENTRE AGENT SAID THE TEAM LEADER'S NAME IS TEBOGO, TILL NOW NOBODY CONTACTED US. WE TRIED TO CALL DAPHNEY NUMEROUS TIMES ON THE NUMBER THAT WAS PROVIDED ON THE SMS FROM FNB NO ANSWER. I HAVE SENT HER EMAIL NO RESPOND. DAPHNEY STORIES IS DIFFERENT FROM WHAT WE GET WHEN WE CALL THE CALL CENTRE, SO I DONT KNOW WHO IS *********** HERE! NEVER EVER AGAIN WILL I TAKE ANY HOMELOAN WITH FNB OR ANY PRODUCTS! FNB HOME LOANS CUSTOMER SERVICE IS POOR! **********!