JL
Jaco L
1 reviews | Active since Mar 2021
25 Mar 2021, 05:30
Hopeless service by FNB
I app**** for a limit increase with FNB card division and was upgraded to another account without asking for it. This upgrade cost me a lot of unnecessary charges. I have been trying to get my account and the charges reversed since 4 March with no success. I have phoned them numerous times with no success. Nobody phones me back and to speak to management is absolutely impossible. This is absolutely pathetic service to a loyal client of almost 15 years.
Helpful (0)
Replies (1)0
Replies (1)JL
Jaco L's updateReviewer Update
09 Apr 2021, 10:58Morning
Now 5 weeks after first application and an additional 2 weeks after my first Hello Peter complaint , with 5 calls from my side, 4 from yours, 4 emails from my side, 3 from yours and 4 reference numbers later after my first complaint, I am still no closer to any answers on my accounts. I have called 3 times to try to speak to any manager, but it seems that FNB has run out of managers, as no manager has ever phoned me back. Clearly I am not important enough for any FNB manager to get off their high horse and phone their clients back.
It is amazing to see that these giants just don't care about the individual, because if they might cancel their accounts FNB will not be affected at all and why will they then bother with any effort.
Absolutely pathetic. These companies pride themselves on their customer service but just don't care and just don't bother.
The time has come to move on.
Now 5 weeks after first application and an additional 2 weeks after my first Hello Peter complaint , with 5 calls from my side, 4 from yours, 4 emails from my side, 3 from yours and 4 reference numbers later after my first complaint, I am still no closer to any answers on my accounts. I have called 3 times to try to speak to any manager, but it seems that FNB has run out of managers, as no manager has ever phoned me back. Clearly I am not important enough for any FNB manager to get off their high horse and phone their clients back.
It is amazing to see that these giants just don't care about the individual, because if they might cancel their accounts FNB will not be affected at all and why will they then bother with any effort.
Absolutely pathetic. These companies pride themselves on their customer service but just don't care and just don't bother.
The time has come to move on.
JL
Jaco L's update09 Apr 2021, 10:58
Reviewer Update
Morning
Now 5 weeks after first application and an additional 2 weeks after my first Hello Peter complaint , with 5 calls from my side, 4 from yours, 4 emails from my side, 3 from yours and 4 reference numbers later after my first complaint, I am still no closer to any answers on my accounts. I have called 3 times to try to speak to any manager, but it seems that FNB has run out of managers, as no manager has ever phoned me back. Clearly I am not important enough for any FNB manager to get off their high horse and phone their clients back.
It is amazing to see that these giants just don't care about the individual, because if they might cancel their accounts FNB will not be affected at all and why will they then bother with any effort.
Absolutely pathetic. These companies pride themselves on their customer service but just don't care and just don't bother.
The time has come to move on.
Now 5 weeks after first application and an additional 2 weeks after my first Hello Peter complaint , with 5 calls from my side, 4 from yours, 4 emails from my side, 3 from yours and 4 reference numbers later after my first complaint, I am still no closer to any answers on my accounts. I have called 3 times to try to speak to any manager, but it seems that FNB has run out of managers, as no manager has ever phoned me back. Clearly I am not important enough for any FNB manager to get off their high horse and phone their clients back.
It is amazing to see that these giants just don't care about the individual, because if they might cancel their accounts FNB will not be affected at all and why will they then bother with any effort.
Absolutely pathetic. These companies pride themselves on their customer service but just don't care and just don't bother.
The time has come to move on.