Hopeless!

I have sent several complaints to FNB via their online Complaint/Comment form over the past year and have not even had the courtesy of an electronic response. Does anyone actually work in that department and, if so, is there not a manager to check that clients actually receive help? When you phone the call centres, the people on the phone help if they want to, or transfer you to any other department. If they are tired of dealing with you, they cut you off. There is simply no accountability with such an anonymous system and you often call in numerous times to try to get help. Sometimes you do want to contact a specific branch directly, but that is impossible as the only available numbers are national call centres. I also had a problem with my new card being sent to a random branch which I had never visited and had to go into another branch to make arrangements to change the delivery. No one asked to which branch the card should go or whether it should be delivered. The branch selected is miles from where I live and work. My son's account was also suspended and I was not notified. It is impossible to deal with a bank which ignores you and which has no apparent steps in place to ensure that people in the relevant departments (such as Complaints) are actually doing their jobs and assisting clients.