tB
tracey B
1 reviews | Active since Jan 2016
24 Mar 2016, 11:03
Honouring cancelled ebit order
Good morning<br> <br> I want to say how disappointed i am in FNB at the moment.<br> <br> I cancelled a debit order on 15 May 2015 and yet they are still allowing the monies to be taken.<br> <br> I have asked them several times to not pay this debit for Telkom!<br> <br> But they let it go off and i have to fight to get my money back.<br> <br> This is unacceptable.<br> <br> Regards<br> <br> Tracey Bradley<br> Northmead Square account holder<br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Mar 2016, 11:09Hello tracey1968,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Mar 2016, 11:09
Official
Hello tracey1968,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 893708.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)