Honoring fees RUDE ENTITLED BANKERS

I would like to express my disappointment with FNB premier bankinf service....on the 25th October i was charged with honoring fees for debit orders and transactions ...I advised the first banker Lucy that she needs to log a reversal as the companies tried to debitme on the 18th that was on a friday as the 20th was on a sunday..this banker blatently ignored my chats , then after a few minutes i got in touch with thembi who also ignored my chats..all i need is for the honoring fees to be reversed as my account is on a minus 2500 because of this it is wron for FNB TO CHARGE ME IF THE TRANSACTIONS WERE NOT HONORED....the bankers show attitude when they see you are a staff member they refuse to help..the complaints escalations doesnt even work...i am really disappointed in this bank...i need that fees reversed