HONFEE????? WHAT THE?????

HI<br> <br> i LOVE BANKING WITH FNB AND NEVER HAD COMPLAINTS UNTIL NOW. <br> <br> I AM STILL WAITING FOR THEM TO RESOLVE A ***** TRANSACTION THAT I DID REPORT AND NEVER GOT FEEDBACK ON. AND NOW THIS HONFEE? WHAT IS A HONFEE? R200 OUT OF THE ACCOUNT FOR WHAT??? THIS IS UNACCEPTABLE. I NEVER GAVE CONSENT FOR THIS. YOU NEED TO REFUND THIS AS THIS IS MAKING MY ACCOUNT LOOK BAD.<br> <br> THANKS