HONFEE ???

FNB has always sent me an sms to advise if our accounts is overdrawn so I can arrange money to be transferred to the account. I was always very impressed with this service as it assisted me to maintain our accounts. It does not happen very often but it does happen. I always get the funds transferred within a couple of hours and always in the same day. This month my husband's salary was paid late and our bond went off. I transferred money before I ever received anything from FNB. They have never charged me for this. Now I see they took of a R100 for this and R75 for another transaction that went off. I am definitely not happy about this. I want someone from FNB to let me know how they can change the way things work without any correspondence in the matter and I want this money returned in my husbands account. The reason that we have been with FNB is because they 'use to' know that live happens and things like this does happen that your account is overdrawn for a hour or so.