XL
Xoliswa L

1 reviews | Active since Mar 2015

27 Jul 2015, 06:23

#Honfee 24/07/2015 - unauthorised debit on my acc

This morning I logged into my account and I see this debit of R50 with ref #Honfee 24/07/2015 and I have no idea what on earth is this because I did not give anyone authorisation to debit my account.<br> <br> I have actually learned the hard way, for the past three months I have seen unauthorised debits going off my account which is why now I'm very vigilant and I check my account every now and then. And what disgusts me is that FNB allows this ********** debits and I have to reverse them and incur further bank charges to stop and reverse them. I'm really not happy with their service lately and with the hike on my monthly bank charges and I still have to worry if someone debited my account without my authorisation.<br> <br> Please sort this out ASAP, refund my account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2015, 08:36
Official
Hello Xoliswa5599,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 728003.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)