HONESTLY RIDICULOUS

This is ridiculous honestly.... I've got a bond with you guys. I've included a Mortgage protection. I've been retrenched. My claim was approved on the 12th of March. Last month you guys debited my account, this month again... So you guys are basically receiving a double payment from insurer and from my account, I am confident in sayin this because I've been calling the whole damn time using my airtime, since nobody responds to my emails... And the agent I spoke to mentioned that she's sees two payments reflecting. I must say the only emails I do receive from your guys, are the agents sending me ****ing forms.

When I don't have airtime, I gotta go to a branch who OBVIOUSLY cannot help me, the best they can do is give me a phone to use... "Sorry Mam it's the best we can do, Home Loans deal telephonically or via email". Upon being sent forms I gotta get to a printing store in order to complete the doc and email back you, I cannot sit and edit a 4 page PDF with my phone everytime...

Another agent I spoke to told me I should put a STOP ORDER on this Debit, another Agent tells me that I shouldn't.. The money you guys are taking is for OTHER things, It's UIF money and Money from people who are trying to assist me with other things I DO NOT have CPP on... . Last month you guys are refunding me an amount nowhere close to what you've debited... I recieved a refund to that equivalent of my personal loan monthly contribution ( since I have a personal loan with you too R1217).. I didn't get the R3045 you guys took... Again this month is a struggle because it may just ****ing taking another 3 weeks for someone to respond to me, same cycle again.... I gotta stay on a call and probably get cut off 6 times before actually speaking to someone, then that person is going to apologize and transfer me to collections dept then they going to transfer me back to home loans, I'd probably be emailed a reversal form, and then? Eventually get tired of the back and forth, just sit around and hope for someone to actually just do their job.......................

I am so frustrated with you guys....

What do I do now since my account is in a Minus?