CT
Cathy T

1 reviews | Active since Mar 2018

03 Mar 2018, 06:09

Homeloans *******

I am highly disgusted with fnb! My MIL passed away last year and her name is on our house as well. All these years I have paid the bond and fnb is now forcing us to take another bond and adding an additional amount of R52000 for “This is an additional security amount to cover all interest, fees, charges and legal costs incurred and damages suffered by the Lender in the event of default by the Customer. No bond registration costs in relation to this amount will be charged to the Customer“ Nobody returns my emails regarding this but want me to sign and send back by 7 March. I am out of the country and cannot send back so they can stick their offer up their ass if they are not letting me know why I am being charged this exhorbitant amount. I’m not a new client so they can see my history. I refuse to take another bond then. Cheaper for me to take a personal loan to do renovations than even consider taking this bond with an extra bit I asked for.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2018, 11:52
Official

Hello Frenchies ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***