1 reviews | Active since Nov 2017
Homeloans
The worse service or lack of it, ever experienced from FNB !
Been trying for a month now to cancel my homeowners insurance through them with Outsurance! Phoning is a complete waste of time they are useless! Phoned Outsurance its got to go through bank.
We have taken a policy out with Auto & General and all the relevant forms and details were sent to them. Each time they come back with a different story. Now they insist I increase the insured amount with more than what the outstanding bond is!
There insured valuation is R2.5 mil more than Municipal valuation and want me to increase with more than what outstanding bond is!
Please is there anybody that can assist? When you phone you just get a person on the other side thats programmed like a machine.
Emails go to a general email adress and takes up to 3 days for response. The debit order for new Insurance is going through 1st December and I can see FNB are also not going to cancel the debit order in time.
This has been the worse experience I have ever had with any bank
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)