Homeloan Settled, service from the team horrifying

Item: FNB (First National Bank)
Rating: 1
Author: Marianna T

Unfortunately my experience with the Home Loan department has been shocking.

My home loan was paid off in October and I keep on asking for a breakdown of the settlement and a final last statement, but do not get a proper email with the relevant documents. Then I emailed again and asked for the 2019 Home Loan statements PLUS the final breakdown and statement. Still nothing

I am at the end of what to do. As if FNB Homeloans just don't worry about customer service.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

11 Dec 2019, 09:21

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply11 Dec 2019, 09:21

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***