Homeloan query

Good day FNB,

I have received a call from your Homeloans team which advised that my account is in arrears. I requested Delia Majola to investigate this for me as I did not agree with it. On the 1st November I got an email that my query has been send to the Administration department to look into this. To this date there hasnt been any feedback to me. I get calls from the call centre, and the agents are clueless on any arrangements that I have had in place. On 3 occassions I have had someone calling me but the call cuts after 3 minutes and nobody ever gets back to me. I have been sending follow up emails but no one gets back to me. All I need is for the BANK to give me a breakdown of my account and explain the reason for the arrears amount. It will be great to hear from the bank.