Homeloan Pending for a week

We app**** for a homeloan on the 27th Sept online. Our application is still with validation for almost a week. And no one has called me to request information that is outstanding. I don't understand how come an application can be in validation for a week and no one has called us. I called on Friday and today and the application is still with validations. We have an 80% Grant with Standard bank and 90% Grant with SA Homeloans and we are struggling with FNB. This is really disappointing as this is the bank we bank with. We were hoping to be treated better by our bank. But this service is horrific. Can we get feedback before the end of business today please? hopefully with 100% bond.