1 reviews | Active since Mar 2017

21 Jul 2017, 09:22

Homeloan interest rate to High

<p>Good Day,</p> <p>I app**** for a homeloan through a bond originator and I was told by a homeloan consultant that I can still renegotiate the interest rate up until the bond is registered.</p> <p>I would like to know if you can escalate this to a manager, as no one is able to assist us with options on how to renegotiate the interest rate ourselves. I feel that 12.6% is very high and would like to know if I get a quote from another bank by next week and the interest rate is lower will you be able to match that rate.</p> <p>My partner has been with FNB for many years and I'm sure that you guys can offer us a better rate.</p> <p>If you can advise what needs to be done to get the interest rate dropped it will be very helpful and much appreciated.</p> <p>I would also like to know the reason why it's 12,6%, as no one informed us why its so high.</p> <p>I would really like to stay with FNB, but can we please renegotiate the interest or atleast advise what we can do to get it a bit lower before registration.</p> <p>Thank you for your time.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2017, 09:33
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

's update21 Jul 2017, 09:45
Reviewer Update

How long will this take if i may ask?

I know you guys can offer a better rate. Please let me know my options as soon as possible.

why cant they just re asses our interest?

Im sure it can be done.