Homeloan fail

This is directly related to the homeloans department! I have laid a direct complaint, but I am so angry I will do whatever is necessary to get this dealt with IMMEDIATELY! What a disgusting shambles! We have been trying to buy a house since February! Nobody communicates, My partner and I have submitted documents MULTIPLE TIMES only to be told they were not received. Now, MONTHS after my life policy documents were updated and submitted, ONLY NOW does somebody feel like telling me there is a problem! Our rates certificate expires on MONDAY! GET YOUR DEPARTMENT IN ORDER! I am REVOLTED by your CARELESSNESS and NEGLIGENCE!!!!