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1 reviews | Active since Sept 2016

19 Sept 2016, 13:46

Homeloan declined for no reason

<p>Hi, I app**** for a home loan that was declined. Upon calling your call centre I was informed that the decline was due to affordability. This is a nonsense you guys allow me a temprary loan for R5000 month in month out but think I cant afford to pay the same amount for a home loan.</p> <p> </p> <p>The last time I went to your branch, I was offered a credit card that would require me to pay the same amount as the loan that I am requesting but I cant pay it on my bond? I am paying almost the same amount on my rent but I cant afford to pay that on my bond? </p> <p> </p> <p>You guys are quick to offer loans that will indebt us more but wont give loans to improve our lives. I find you reasons for not allowing my application unacceptable. If you dont want my business please let me know so that I move to a bank that will appreciate my business and help me with services that improve my life and not, with services that will sucking the life out of me.</p> <p> </p> <p>Your response will be greatly appreciated.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2016, 13:56
Official

Good Day Mr Sibusiso,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)