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Matilda B

1 reviews | Active since Jun 2014

21 Apr 2020, 09:19

Homeloan Assistance Urgently Needed - FNB does not respond

In light of the pandemic, I contact FNB about our homeloan in order to make an arrangment on the 24th of March 2020. No reponse was received. I again asked for help on the 1st, 7th and 15th April 2020. I then received and e-mail that we must download the FNB App in order to apply for assistance. I downloaded the app, but it ask for our identity number, and neither my or my husband identity number works. It only says we do not have an account, which is very strange. I then send a further e-mail asking for assistance with the online banking on the 15th and 17th but to date no assistance has been received. Neither my husband or myself will receive a income at the end of April 2020, how do i make arrangements.

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MB
Matilda B's update30 Apr 2020, 09:32
Reviewer Update
It is with a very heavy heart that i must report that we have since the end of March until now, not been able to get any answer as to a payment holiday on our bond. i was contacted by FNB and advised to apply on the app. neither my or my husband idendity number is accepted by the app. this was again brought under the attention of FNB via e-mail and still we have now answer as to our bond. we have not received an income and is really in a predicament as we will not be able to pay our bond, but nobody is getting back to us with a answer. we are being told our query is escalated but still no answers.