Homeloan application Service delivery

<p>I sent off my bond application on 4 Oct. Firstly the incorrect amount was represented by the quotation sent to me for my signature (no one looked at the application). My query for them to relook it has at this point still never been acknowledged even though i did send through email queries to the contact person as well as the FNB hotline. The valuater visited and I had to do an online "exam", but still no correct quote. When i phoned a month ago they then acknowledged that the amount requested on the application was not as per the quotation. This could now be submitted per my original request. That amount was rejected by credit, which I was never informed of until I phoned two weeks ago, I received no communication regardng the re request for maximum amount available until I phoned to request infomation today. I have now been told that the original quoted amount is all I can afford (the bond payment should be 1/3 of salary which would mean that i could repay that bond in 8 months). Surely there is a reasonable middle ground and surely the bond dept contact clients out of courtesy to keep them abreast of developments with the request? I have never had a phonecall, email or anything and when I phone the helpline, the ladies there are as helpful as they can be, but the Credit dept are the ones that make decision that suite neither the bank not the client. I have been a FNB client for 16 years, I dont want to get an originator or even to go to another bank. I would just like some service, clear communication and a fair deal.</p>