homeloan application

Despite marketing campaigns to the contrary the level of service received by FNBhomeloans is totally unacceptable. 1 Time take n to assess an application is far too long at two weeks. 2 Response instructing me to phone consultant who has yet to answer his phone after 4 weeks of trying. 3 Failure to respond to email(following phone attempts.) 4 Failure to return original leases that were part of the submission,(FNB insisted that originals had to be submitted.)

One month later -no decision and no documents. I am an existing FNB customer of many products and many years - this obviously counts for nothing,