Homeloan appliaction - Interest rate *******

I recently app**** for a home loan via my FNB private banker and after 2 weeks, I received an offer with an interest rate of 10.3%. I did not accept this and informed my private banker that the interest rate was too high. After 03 days I received a further with an improved rate of 10.1%. <br> <br> I was disgusted at this offer and I contacted my private banker to express my dissatisfaction only to be told that she could do nothing about it. When I informed her that I have an offer of prime less .3% from Nedbank, I was told that I must e-mail that offer to her,of which I refused as I felt that it was *********.I have decided to take Nedbanks offer and also will be relocating my accounts to Nedbank. It is totally unacceptable how poorly FNB treats their customers.