MK
Maureen K

1 reviews | Active since Apr 2015

08 Feb 2017, 08:07

HOMELOAN

<p>i need a clarity on how FNB do thier homeloans, my husband and i have been with FNB for almost 8 to 10 years. last year we app**** for a home loan they come back and said they cannot approve as we have many accounts. the problem was not affortability but management of funds. We went back and fix ourself. this month we app**** again the respond was we made reversal on our accounts. i am so disappointed because they coming up with axcuses. now tell me if there is people that are taking money from my acoount that i dont know of i must leave it like that becuase it will affect my credit record? if thats the case why is FNB not blocking those? please explain the valid reasons why cant i get a home loan when i have been loyal for over 8 years.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 09:24
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)