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Good Day

Am not a happy customer-FNB service is so poor and frustrating. On April i spoke to Nontobeko Dubazane regarding loading a debit order for my bond and to my Suprise nothing was done till now.

Now am told that my bond is in arrears but how if on my end everything was done on time-Debit Order form was sent as well as the confirmation letter. On Saturday i called and spoke to Evah asking her why the debit order did not go off and she advised that it's because not debit order payment was loaded however i can do a normal transfer for my bond which i did.

Can this matter be treated with urgency and i want the payment updated and not as a late payment because it's not my fault that fnb consultant are ***********.