vM
val M
1 reviews | Active since Nov 2016
07 Nov 2018, 10:47
Home loans settled-***,lawyers paid twice already-Friedlanders attoneys
I phoned FNB home loans on the 05/11/2018 spoken to Bokang Ramodise who confirmed FNB home loans paid the lawyers the same amount I paid them of R3,565,00 from my home loan account settled already account number. ********** 697289.i sent emails to find out how far is the matter no reply at all,not sure if I'm due for a refund since C&A friedlander attorneys received my payment and also from FNB home loans,,details to pay them were given by direct axis loans department. Shamiella Theunesen is responsible from the lawyers side,she confirmed receiving my payment,and also I'm waiting for the title deed for the settled bond.
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FNB (First National Bank)'s replyOfficial
07 Nov 2018, 11:36Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 11:36
Official
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)