Home loans incompetence
I app**** to 3 banks for a home loan, FNB included. Within a week I received confirmation and approval of the loan from the other 2. FNB kept requesting more documents, every time taking a few days to review my application. The most recent request that they couldn’t find my salary deposit on my bank statements in the middle of the 6 months requested? I had to highlight it for them on the statements already sent! Really, how difficult can it be? Now I wait again .....
Good day marna-du-toit ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day marna-du-toit ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)