DJ
Danie J

1 reviews | Active since Jan 2012

09 Sept 2019, 15:06

Home Loans - How can we not help you ?

Poor homeloan service. After applying for a Home Loan, it took FNB almost two months to come back with an answer to me that they have indeed declined the transaction for the reason that I cannot afford the bond repayment.

Their reasoning is that because the business, in which I am a director, has an overdraft with FNB, the overdraft can be called up with a month's notice and that would imply that I would have to pay the overdraft at once which means I cannot afford to buy a house. This is the most nonsensical reasoning I have heard in a long time. I earn a decent salary and have very little debt which means that I qualify for the bond repayment.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2019, 16:39
Official
Good day Danie, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints Team

*** 
DJ
Danie J's update25 Sept 2019, 14:47
Reviewer Update
Well this was a waste of time. Thank you FNB and goodbye. We will moving our personal accounts and business accounts to another bank.