Home Loans Escalation - really!
<p>I have been trying to fix something with my home loan for a week! As a Premier client (really NO point as there is no assistance) but I have called 4 times now to get this issue to resolved and I am told REPEATEDLY - this has been escalated! Really whomever you are escalating this to is NOT coming back to me! Perhaps someone could reply on emails and queries and left telephone messages and actually come back to me - what a joke - after 26 years plus as a client I AM SHOCKED at the complete inefficiency shown in sorting something out or actually coming back to a client! BEYOND FRUSTRATED HERE!!!!</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)