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Previous Complaint ref number is 700855.<br> <br> I am following up on a complaint reference number stated above, whereby I was advised that my issue has been resolved only to find that It has not. FNB does not treat customers fairly and I find this totally unacceptable. Rosemary Mayaba a team leader in Sales and Acquisition Relationship Centre sent me an email on 15 June 2015 confirming that I will pay R10 983.70 bond + R57 service as per my original signed quote. To my shock I paid more again when the deduction went off on 26 June 2015 and it is evident that I was **** to and my issue was not resolved. I am writing this in the hope that someone from FNB will actually pay more attention to this issue and give me a written confirmation that this issue has been resolved. i trust and hope that this time FNB will try to address this issue.