1 reviews | Active since Mar 2009
Home Loans
We have a Home Loan with FNB and have always been good payers. Our bond is also minimal. We have overdrafts, credit cards and revolving credit with FNB and decided to take a further bond so that we could settle all these plus my car. They come back to me saying that affordability is a problem and because my husband has a judgement for a vet bill for R777 (that was paid as we only found out about it when the attorney phoned us!) the payment for a the further bond which takes our bond to about R600 000, would be R8000.00 a month! Oh and because of affordability we cannot get the further bond! But... they have no issue for me to take a temporary loan or even upgrade my account to PLATINUM!!! I think its because they know that if I settle all those accounts, they won't be making money. Well... sorry to say, I will be moving to another bank!
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640218 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640218 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
