JS
Jacques S

1 reviews | Active since Mar 2017

09 Mar 2017, 11:19

Home Loans

<p>I have an almoust fully paid exsisting bond with FNB and I am applying for the full amount again</p> <p>we started in December with this process and up till today not finalized</p> <p>every week they have a new hoop to jump thru and although all my accounts have been with them since 1998 that has no meaning they keep on asking for the same info just in difrent format and the format you supply need to be in some way that fits their format</p> <p>And no one can assist you in how to give it to them it feels like a dog in traning to jump thru hoops and the owner is just not sure what he wants.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 11:54
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)