1 reviews | Active since Jun 2010
HOME LOANS
<p>I have been trying to contact FNB Homeloans since +-2 Sep 2016. I call them on their 087 number as per their website, the call is answered with the normal voice prompts, followed by a few rings and then nothing. You do not know if you on hold or what. I held on for 10 min each time. I then sent them an email, twice, I received 1 response a week later with no success. I then complained about their service on Facebook on 07 Sep 2016. I was promised that someone will call me, it's now the 15th of Sep, and no response from FNB.</p>
Good Day Mrs Jacobs,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Jacobs,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)