1 reviews | Active since Jul 2017
Home Loan woes
Being a client for 30 years plus and having 3 home loans through FNB, i app**** around the 15th Sept for a new facilty. It took them till the 2nd October to respond with a quote . This is after bugging my private banker to assist, but very little assistance was given by the private banker. To add insult to injury, they offered me a pathetic interest rate which is tempting me to move my entire banking facility to another bank. Nedbank responded in 3 hours and Standard bank within a day. My private banker is clearly only there by name and has offered me no value. So disappointed with FNB.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)