NY
Neville Y
1 reviews | Active since Mar 2009
29 May 2026, 16:27
Home Loan voice query system does NOT WORK.
Making contact with a Home Loan consultant to VOICE TALK about an issue, only eats up airtime. It is not an issue that can simply be typed. I have spoken to 3 consultants this afternoon without any success. Gerard, Cashlin and Lerato. The first 2 eventually say hold on and DISAPPEAR! Lerato was OK but was unable to help me. CALL ME FNB! After being a client for many years, is this the way I am treated?
Helpful (0)
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Replies (2)NY
Neville Y's updateReviewer Update
01 Jun 2026, 21:41Someone from FNB phoned me today while I was in a meeting. Brief conversation - don't know what he committed to doing. Will email your complaints anyway, especially as I am receiving the same pathetic attempts at help this evening on another issue - which I have also reported on hellopeter.
NY
Neville Y's update01 Jun 2026, 21:41
Reviewer Update
Someone from FNB phoned me today while I was in a meeting. Brief conversation - don't know what he committed to doing. Will email your complaints anyway, especially as I am receiving the same pathetic attempts at help this evening on another issue - which I have also reported on hellopeter.
NY
Neville Y's updateReviewer Update
02 Jun 2026, 16:33I was called by a friendly and patient Zodwa this afternoon who emailed me so that I at least had an established contact with someone. We agreed that I submit my calculations via email. In preparing the spreadsheet, I discovered that problem was due to my error.
However, if the help system had functioned efficiently, I would not have found the error only now. The way that Zodwa dealt with the issue was very good and effective. Being left hanging on the line eats up airtime never-mind my own time. Having to re-explain the issue all over again to a new consultant when the first consultation disappeared, is impolite.
I hope that my complaint helps to highlight the desperate inefficiency of the help system.
Thank you.
However, if the help system had functioned efficiently, I would not have found the error only now. The way that Zodwa dealt with the issue was very good and effective. Being left hanging on the line eats up airtime never-mind my own time. Having to re-explain the issue all over again to a new consultant when the first consultation disappeared, is impolite.
I hope that my complaint helps to highlight the desperate inefficiency of the help system.
Thank you.
NY
Neville Y's update02 Jun 2026, 16:33
Reviewer Update
I was called by a friendly and patient Zodwa this afternoon who emailed me so that I at least had an established contact with someone. We agreed that I submit my calculations via email. In preparing the spreadsheet, I discovered that problem was due to my error.
However, if the help system had functioned efficiently, I would not have found the error only now. The way that Zodwa dealt with the issue was very good and effective. Being left hanging on the line eats up airtime never-mind my own time. Having to re-explain the issue all over again to a new consultant when the first consultation disappeared, is impolite.
I hope that my complaint helps to highlight the desperate inefficiency of the help system.
Thank you.
However, if the help system had functioned efficiently, I would not have found the error only now. The way that Zodwa dealt with the issue was very good and effective. Being left hanging on the line eats up airtime never-mind my own time. Having to re-explain the issue all over again to a new consultant when the first consultation disappeared, is impolite.
I hope that my complaint helps to highlight the desperate inefficiency of the help system.
Thank you.