Home Loan Stuff up. FNB Sharks

After submitting my home loan application to FNB online. I received a letter of approval for less than I was pre qualified for with no reason. I phoned the FNB home loan consultant and she found that there was a problem with the online applications where they include expenses that are not even applicable. She told me she will escalate and get back to me with a new letter. After waiting a few days and phoning every day. Right after I was told on the phone nothing back yet, I get an email from her with a new letter with the correct amount, but this time FNB had increased their interest rate drastically. This after fixing up their mistake!!

I am really not impressed with FNB and feel they just want to stuff a customer around and actually don't want business. I now have app**** to other banks due to the terrible service received at FNB. I am even a customer but am ashamed of their home loan department.