Home loan statements

My fiance has been trying to get a statement of her home loan account. Last one received March 2014.<br> After spending 2 1/2 hours at the branch been sent from one person to the next, she has still not managed to get a updated statement. Even the branch manager could not help.<br> <br> <br> How difficult is it to have the computer print out a statement. Is this a methord for FNB to put charges onto a persons account without them knowing about it?<br> <br> I think it is time FNB that you look at how upset your clients are getting. I myself have not had a single query that I have sent to FNB rep**** too. The system sends automatic responses that a staff member will get back to you within 48 hours. What a joke.