Home loan services

I was at the pta north branch and called into home loans department and spoke to Zaza after ten. She said she will sent me an email containing my home loan purchase details and there is something not to clear to me but zama the consultant has failed till now to sent that info as we spoke about this morning. This is unacceptable. I also asked for second option on a home evaluator and she said I mist ask the attorney busy with the property to request such. I did email that attorney and also no feedback from him either and his rude. FNB consultant zama is not living up to here words and I need those documents emailed to me as soon as possible. I can't deal with such incompetency. Please assist