Home loan rate review gone wrong

Dear Reader

I have requested my private banker to perform a rate review on my home loan in November 2022. I was not informed that my private banker no longer works for FNB. So I contacted my new private banker Letanta, Tshepang in February 2023 when I became aware of this and requested that the review be submitted on my behalf.

After multiple follow-ups it was finally submitted yesterday and this is the response from FNB: " Kindly note I have received the following feedback from our Pricing Team:

“Thank you for the home loan rate review request.

Kindly be advised that a rate review assessment has been performed on both this accounts and based on the current pricing strategy and current market conditions we are, unfortunately, unable to improve on the rate.

It should also be noted that although the Bank considers rate reviews, a better rate is not guaranteed.”

Once again, I apologize for the delay caused".

Can FNB really help anyone?