Home Loan - non feedback and no notes on system

Application made in the 1st week of December - request for bank statements for non-fnb received on the 12/12/2017 and sent accordingly. no feedback received from FNB despite numerous follow ups until an email on the 16/01/2018 advising " the application was moved from my side to Wealth department as they took over the application. however upon calling the call centre this is not noted - if FNB cannot assist , they need to advise and we will take it another bank who im sure will all be looking for the business however its just that the initial bond was with FNB and not cancelled and hence thought it would be a seamless process with FNB. However its seems that FNB homeloans does not pride itself on customer service and the integrity also needs to be questioned. Very Dissatisfied Even calls to the consultants line always goes to voicemail with no responses received to messages left