HOME LOAN INTEREST CATCH

Home loan was taken out with FNB in 2014. When the application was being done, we were advised that FNB would place the home loan interest on the existing interest rate which the previous bond was on at a lower rate, however this did not happen. When questioned , we were advised to give it a few months and then they would reduce the interest, nothing happened, we called again and requested a review but were told to wait for 12months, 12 months are up and they still cant fix this, we were again now told to wait for 24 months...... *** ..... why can nobody assist? This blunder has totally messed up our budget. You guys have placed us in a spot where we now have to consider losing our home from not being able to afford the repayment....FNB has certainly not \helped us"in any way. Pathetic service...... 2 years before we can be helped. """