Home Loan Incorrect Billing

I got a home loan from FNB earlier in the year. They insisted I take a Mortgage Protection Plan which will cover my home loan in case of disaster. I've taken this and I'm being billed monthly.

My statement however, includes this MPP as a separate line item AND there's also a Life Assurance line item which forms part of my loan payment breakdown. I know nothing about this Life Assurance and have never signed for this.

I've called FNB Home Loans multiple times, they agree that's it's weird that I'm being charged both MPP and Life Assurance - they keep putting me through to the FNB Life team. The FNB Life team can only see my MPP and claim they know nothing about my Life Assurance and send me back to Home Loans.

No Department is able to assist me, they keep sending me all over. I'm being double charged for insurance and nobody can help me