Home Loan Double Debited R14 829.20

I write this review with a soar heart as my family will not have food for the next coming 7 to 14 working days.

So my husband and I have a joint home loan of which he linked to his payroll so that the bond is paid directly to FNB through stop order (Pay slip), so now he got paid today on the 15th and guess what, FNB Home loans did another debit of R14 829.20... So we called FNB and they emailed a whole lot of documents before we can get the refund, of which we completed and submitted to FNB on *** now my issue here is that my husband is left with R100 in his account and FNB is now saying they can refund us within the next 7-14 working days. How fair is that? How are we supposed to survive with a whole R14k that had to pay other bills like school fees, Petrol to go to work, food, creche to name a few. Is FNB telling that as their client my family must suffer for the next coming 7-14 working days? I really shuttered and in distress because it means we must not go to work, not eat and also my kids must not go to school and creche, where will we find money since FNB does not care of our well being. I am very disappointed at the service to say the least. Worse the constant i spoke with even sounded like she didn't care and that she is following protocol. Zero empathy from her.

I am even considering to switch bank with everything of mine that is linked to FNB. Very unprofessional and inconsiderate. I am not done here, I am still tsking this to the Ombudsman. We need our money back as in yesterday.

Its unfortunate that my Private Banker is currently on leave, I know she would have tried to resolve this.