SM
Shalina M

1 reviews | Active since Mar 2009

30 May 2016, 08:54

Home loan Division is useless

<p>Pathetic service from FNB, we want all our banking with one bank. We want to swtich our homeloan, fnb gives us a homeloan rate that is a mere R600 less, excl insurance we currently have thats a mere R300 less a month. Who the hell will switch for that?? Added the fact that we start at 20years again and all the fees we need to pay. We have been customers for years and this is what we get. I even said I will switch hubby and my accounts to another bank. Your consultant has ignored me for over a week now. Instead of the intensive advertising to get new clients try and make a **** effort to keep your current clients. I start looking for a new bank today.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2016, 10:04
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 932135.

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)