Home Loan Department Inefficient

We are applying for a further loan on our current home loan, but the service is appalling! Firstly, we get the 1st quotation but the consultant app**** for the incorrect amount. The 2nd quote comes, the term is incorrect and the payout amount is incorrect. The 3rd quote comes and only the term was corrected. The more I explain to the consultant that the payout amount is incorrect, the more she tells me that the re-advance amount can only be the difference between the amount that is registered and the new amount, not between the new amount and the amount that is owed. That is ludicrous! We app**** for a certain amount and it was approved for the full amount, yet the payout is not at the full amount. How does this make sense?

We also enquired about the interest rate, and having just managed to bring the rate down and being long standing FNB clients, I would expect a better interest rate.