1 reviews | Active since Jun 2017
Home loan declined based on zero facts!
Home loan application declined as we are seemingly under debt review! Paid off and closed our accounts in 2010 already!! Shocking.
Good day Rachelle de Beer,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Loans Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rachelle de Beer,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Home Loans Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rachelle de Beer,
Thank you for your posting.
I have reviewed your complaint and noted the an email was sent to you requesting that you provide clearance certificate. The email also mention where the certificates can be requested from.
Please note FNB will not be able to remove you from Debt Review unless these documents are provided.
Regards,
Hello Peter Complaints Team
*** (option )
Good day Rachelle de Beer,
Thank you for your posting.
I have reviewed your complaint and noted the an email was sent to you requesting that you provide clearance certificate. The email also mention where the certificates can be requested from.
Please note FNB will not be able to remove you from Debt Review unless these documents are provided.
Regards,
Hello Peter Complaints Team
*** (option )