1 reviews | Active since Jan 2013

03 Apr 2017, 06:04

Home loan declined

<p>I app**** for a home loan. I was told it has been declined due to the information received from transunion. My lucid report is clear, my transunion score is sitting at 890 points, i don't have arrears in any account. I pay my accounts on time. My gross salry is R48300, my maintenance is R5000 (court orde submitted to substantiate this). I went through a very difficult divorce for 4 years. I really don't understand your lending criteria. My kids maintenance money comes through their fnb fluid account, i have a business account and a premier cheque account with fnb. It is very sad that at the end of the end of the day, we should sit with bank with the 4 major banks, and none of them wants to give credit. It's very sad.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 12:08
Official

Good day Ms. mabibo

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***