1 reviews | Active since Jan 2012
Home loan declinded with no valid reasons
<p>I app**** for the homeloan on the 13th June. I have been following up almost every day with the bank which is now almost a month. I have given all informaion regarding our maind income and additional income which shows we can afford the bond. I dont understand that you took almost a month giving me hope only to come back today after i followed up again that it is a decline. Our income vs our expenses is much more and it is sustainable with legit companies and all documentation has been supp****. Me and my husband both bank with FNB and we have supp**** you with proof of incomes. Since when some income is considered and some not? your forms ask any addidional income, and which we have provided which we have been earning for over 6 months. I really wish i didnt bank with FNB. there is absolutely nothing you have helped me with. I already lodged same complaint ref ********** NF and still no feedback. I need an approval on my application before close of business today. I pay so much bank charged becuase of a lot of money coming in. So how come now you claim that i cant afford? I have even closes off the overdraft in one month because of this additional income.</p>
Good Day,
I would like to thank you for taking my call earlier.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
As per our telephonic conversation a formal complaint has been logged and route to the relevant department for investigation and to provide feedback.
Complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I would like to thank you for taking my call earlier.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
As per our telephonic conversation a formal complaint has been logged and route to the relevant department for investigation and to provide feedback.
Complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
I really feel discriminated against. Almost a month and I have been sent from pillar to post. Waiting and waiting. Sending statements and statements. There is no reason why i should be declinded. I have the money to pay for the bond. A lot of people have been financed by FNB and other banks using the same sources of income that i have. Why when coming from me its not considered? This is pure **************. I have been with FNB for all my life. I cannot believe this is the treatment they give me. Utterly disappointed.
I really feel discriminated against. Almost a month and I have been sent from pillar to post. Waiting and waiting. Sending statements and statements. There is no reason why i should be declinded. I have the money to pay for the bond. A lot of people have been financed by FNB and other banks using the same sources of income that i have. Why when coming from me its not considered? This is pure **************. I have been with FNB for all my life. I cannot believe this is the treatment they give me. Utterly disappointed.