Home loan debit orders not reflecting on my homeloan account

Taking a homeloan with FNB was the worst decision I have ever made. For the past 4 months the deductions have been going off my account, however, when I checked my statement today I realized that only 2 payments are reflecting. In June I had to make a follow up call for my payment to reflect. Why must I call a bank every month to check why my payments are not reflecting?????

On the other hand, I was promised that I have a 24/7 access to a team of bankers, none of such exists as I have made numerous calls for assistance with no luck.

I AM COUNTING MY DAYS WITH YOU GUYS, YOU CLEARLY DO NOT CARE ABOUT US. Your 'HOW CAN WE HELP YOU' slogan is just marketing strategy is so useless....