Home Loan debit order service failure

Item: FNB (First National Bank)
Rating: 1
Author: Dhiren N

Hi, I have contacted the call centre and emailed through my signed form requesting a change to the banking details of my debit order on 22 May 2020. I was reassured by the call centre agent during my follow up call to FNB HL that my debit order on 1 June 2020 will be deducted off the new bank account, To date no funds have been deducted off the new bank account. I however received a notification on the FNB banking app that I am in arrears on my installment and provided options for a payment arrangement!

This is really appalling and I have now been marked as a defaulting payer on my credit report!

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Replies (2)

Dhiren N's updateReviewer Update

05 Jun 2020, 08:02

Days later and no feedback received from your complaints team. Looks like complacency and incompetence runs deep....

I called the HL office and was referred to call *** by Morne 03/06/2020 8:05am

I then spoke to Tahir O. thereafter who escalated this to Marcia M of which no feedback has been received.

I then called in yesterday and spoke to Cornelius (04/06/2020 11:52am) who then submitted the debit order for reprocessing at midnight. However no debit went off my account this morning...

Dhiren N's update05 Jun 2020, 08:02

Reviewer Update